HOTEL OPERATIONS MANAGER

---

We are a well-established company trading since 1988 and have a collection of 2 luxury hotels (Hotel Bluebells, Chelsea House Hotel) and a Hostel (Acacia Hostel) in central London.

We are currently seeking a dynamic, outgoing and enthusiastic Operations Manager who is passionate about hospitality to lead us forward in meeting both our financial and business objectives, whilst ensuring the highest degree of customer care.

The Hotel Operations Manager is responsible for planning, organising, directing and coordinating management activities daily. The successful candidate will be responsible for delivering results that contribute to the overall success of the hotel.

Core Accountabilities

---

• Ensuring all areas and departments of the Hotel are running as efficiently as possible.
• Liaise with all Departmental Managers demonstrating strong leadership skills
• Manage all aspects of financial performance, forecasts, budgets, P&Ls
• Hold regular briefings and communication meetings with the team
• Ensure the Company Health and Safety, Food Safety and COSHH legislations are complied to.
• All Licensing and Statutory Compliances are met by the Company throughout the Hotel and Team.
• Excellent communication skills with guest and team
• Hands on approach, ability to manage and motivate teams without compromising on the quality of guest service
• Correlate weekly reports or Periodic Reports including Cost control, food and beverage, staff etc
• MIS Reports
• Reporting to the Directors
• Flexible with hours in keeping with the business needs
• Assist the development of meaningful, achievable departmental budgets and other short and long term strategic goals.
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Comply and exceed hotel and company Service Standards
• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction

Job Requirements

---

Degree Level	Bachelor's degree Minimum
Degree Field(s)	Hotel, business or hospitality management
Licensure/Certification	None
Experience	Some prior hotel or lodging experience; management training programs available on site.
Key Skills	Leadership, motivational, communication, customer service, supervisory, and management skills
Annual Salary (2015)	£32000

---

PLEASE SEND YOUR CV AT : info@drewhaven.com